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FAQ

Our FAQ section is designed to provide quick and comprehensive answers to common shipping queries. Explore detailed information about our services, shipping procedures, and policies to help streamline your logistics experience.

FAQ ( incoterm )

Incoterms ?

The Incoterms or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) relating to international commercial law. They are widely used in international commercial transactions or procurement processes and their use is encouraged by trade councils, courts and international lawyers. A series of three-letter trade terms related to common contractual sales practices, the Incoterms rules are intended primarily to clearly communicate the tasks, costs, and risks associated with the global or international transportation and delivery of goods. Incoterms inform sales contracts defining respective obligations, costs, and risks involved in the delivery of goods from the seller to the buyer, but they do not themselves conclude a contract, determine the price payable, currency or credit terms, govern contract law or define where title to goods transfers. The Incoterms rules are accepted by governments, legal authorities, and practitioners worldwide for the interpretation of most commonly used terms in international trade. They are intended to reduce or remove altogether uncertainties arising from the differing interpretations of the rules in different countries. As such they are regularly incorporated into sales contracts worldwide. “Incoterms” is a registered trademark of the ICC. The first work published by the ICC on international trade.

What does ( EXW – EX Works – named place or origin ) mean ?

The seller makes the goods available at their premises, or at another named place. This term places the maximum obligation on the buyer and minimum obligations on the seller. The Ex Works term is often used while making an initial quotation for the sale of goods without any costs included. EXW means that a buyer incurs the risks for bringing the goods to their final destination. Either the seller does not load the goods on collecting vehicles and does not clear them for export, or if the seller does load the goods, he does so at buyer’s risk and cost. If the parties agree that the seller should be responsible for the loading of the goods on departure and to bear the risk and all costs of such loading, this must be made clear by adding explicit wording to this effect in the contract of sale. There is no obligation for the seller to make a contract of carriage, but there is also no obligation for the buyer to arrange one either – the buyer may sell the goods on to their own customer for collection from the original seller’s warehouse. However, in common practice the buyer arranges the collection of the freight from the designated location, and is responsible for clearing the goods through Customs. The buyer is also responsible for completing all the export documentation, although the seller does have an obligation to obtain information and documents at the buyer’s request and cost. These documentary requirements may result in two principal issues. Firstly, the stipulation for the buyer to complete the export declaration can be an issue in certain jurisdictions (not least the European Union) where the customs regulations require the declarant to be either an individual or corporation resident within the jurisdiction. If the buyer is based outside of the customs jurisdiction they will be unable to clear the goods for export, meaning that the goods may be declared in the name of the seller by the buyer, even though the export formalities are the buyer’s responsibility under the EXW term. Secondly, most jurisdictions require companies to provide proof of export for tax purposes. In an EXW shipment, the buyer is under no obligation to provide such proof to the seller, or indeed to even export the goods. In a customs jurisdiction such as the European Union, this would leave the seller liable to a sales tax bill as if the goods were sold to a domestic customer. It is therefore of utmost importance that these matters are discussed with the buyer before the contract is agreed. It may well be that another Incoterm, such as FCA seller’s premises, may be more suitable, since this puts the onus for declaring the goods for export onto the seller, which provides for more control over the export process .

What does ( DAP – delivery at place ) mean ?

The seller makes the goods available at their premises or another named place. This term places maximum obligations on the buyer and minimum obligations on the seller. The Ex Works (EXW) term is often used in initial quotations for the sale of goods without including costs. Under EXW, the buyer assumes the risks for transporting the goods to their final destination. The seller does not load the goods onto collecting vehicles or clear them for export. If the seller does load the goods, it is at the buyer’s risk and cost.

If the parties agree that the seller should be responsible for loading the goods and bearing the associated risks and costs, this must be explicitly stated in the contract of sale. The seller is not obligated to arrange carriage, nor is the buyer required to do so – the buyer may sell the goods to their own customer for collection from the seller’s warehouse. Typically, the buyer arranges the freight collection and is responsible for clearing the goods through customs. The buyer must complete all export documentation, although the seller must provide information and documents upon the buyer’s request and cost.

These documentary requirements can lead to two main issues. First, in certain jurisdictions, such as the European Union, customs regulations require the declarant to be a resident individual or corporation. If the buyer is outside the customs jurisdiction, they cannot clear the goods for export, potentially leading to the goods being declared in the seller’s name. Second, most jurisdictions require proof of export for tax purposes. In an EXW shipment, the buyer is not obligated to provide such proof to the seller or even to export the goods. This could leave the seller liable for sales tax as if the goods were sold domestically. It is crucial to discuss these matters with the buyer before finalizing the contract. Another Incoterm, such as FCA (Free Carrier) at the seller’s premises, may be more suitable, as it places the responsibility for export declaration on the seller, providing more control over the export process.

What does ( DDP – delivered duty paid ) mean ?

Under Ex Works (EXW) terms, the seller makes goods available at their premises or another specified location, placing maximum obligations on the buyer and minimum obligations on the seller. The buyer assumes all risks and costs for transporting the goods to their final destination. The seller does not load the goods onto the collecting vehicle or clear them for export. If loading is performed by the seller, it is at the buyer’s risk and expense.

If the seller is to be responsible for loading, this must be explicitly stated in the contract. Typically, the buyer arranges freight collection and is responsible for customs clearance, including all export documentation, with the seller providing necessary information upon request.

Two main issues can arise under EXW:

  1. In jurisdictions like the EU, the declarant for customs must be a resident. If the buyer is outside the jurisdiction, the goods may need to be declared in the seller’s name.
  2. Proof of export is required for tax purposes, and in an EXW shipment, the buyer is not obligated to provide this proof, potentially leaving the seller liable for sales tax as if the goods were sold domestically.

Discussing these matters with the buyer before finalizing the contract is crucial. Alternatively, using another Incoterm, such as FCA (Free Carrier), where the seller is responsible for export declaration, might be more appropriate, giving the seller more control over the export process.

What does ( FOB – Free On Board – named port of loading ) mean ?

Under FOB terms, the seller bears all costs and risks until the goods are loaded onto the vessel. The seller’s responsibility does not end at that point unless the goods are “appropriated to the contract,” meaning they are clearly set aside or otherwise identified as the contract goods. Therefore, an FOB contract requires the seller to deliver the goods on board a vessel designated by the buyer in a customary manner at the particular port. The seller must also arrange for export clearance.

On the other hand, the buyer is responsible for the costs of marine freight transportation, bill of lading fees, insurance, unloading, and transportation from the arrival port to the final destination. Since the Incoterms 1980 introduced the Incoterm FCA, FOB should only be used for non-containerized sea freight and inland waterway transport. However, FOB is commonly used incorrectly for all modes of transport, despite the contractual risks this can introduce. In some common law countries, such as the United States, FOB is not only connected with the carriage of goods by sea but also used for inland carriage aboard any “vessel, car, or other vehicle.”

What do terms like “Free In (FI) / Free Out (FO)” mean ?

CY (Container Yard): A container terminal where containers are stored before or after their shipment. The cost of transportation includes services for moving goods to and from the CY, such as freight, loading/unloading from the vessel, and placement in the CY. It does not include underwriting services or shipments to/from the CY.

Free In (FI): In international ocean freight terminology, “Free” means “Not included.” Thus, if FI is specified, the shipper is responsible for the cost of loading goods onto a vessel for international shipping.

Free Out (FO): This term indicates that the consignee (recipient) is responsible for the cost of unloading cargo from the vessel at the destination.

Free In and Out (FIO): This term means that the carrier is not responsible for the cost of loading and unloading goods onto/from the vessel.

Liner Terms (LI/LO): A freight rate qualification indicating that it includes the ocean carriage and the cost of cargo handling at the loading and discharging ports according to local customs. This can vary widely between countries and ports; in some, freight excludes all cargo handling costs, while in others, it includes handling between the hold and the ship’s rail or quay.

Free into Store (FIS): An unofficial trade term indicating that the seller’s price includes all costs up to delivery to the buyer.

Door to Door: A service or freight rate provided by a container shipping line where goods are loaded into a container at the shipper’s premises and not unloaded until they arrive at the consignee’s premises.

Free Carrier (FCA): A combined transport incoterm replacing FOB when container transport is involved, applicable to all modes of transport.

Important: Information about delivery conditions always includes the cost of cargo handling at the loading and discharging ports, such as FILO (Free In, Liner Out) and LIFI (Liner In, Free Out).

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FREQUENTLY ASKED QUESTIONS

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

General

What are the characteristics of ( roll on / roll off ) ships ?

Ro-Ro ships, short for “Roll-on/Roll-off” ships, are specially designed vessels for transporting wheeled cargo such as cars, trucks, and industrial vehicles. These ships feature built-in ramps that allow vehicles to drive directly on and off the ship, utilizing their own power. This eliminates the need for cranes, reducing the costs associated with loading, unloading, and stowage.

Key characteristics of Ro-Ro ships include:

  • Built-in Ramps: These ramps facilitate easy loading and unloading of vehicles without additional equipment, making the process more efficient and cost-effective.

  • Exclusive Vehicle Transport: Ro-Ro ships are exclusively designed for transporting wheeled vehicles and should not be confused with Ro-Pax vessels. Ro-Pax vessels, like ferries, are designed to carry both vehicles and passengers, offering a different type of service.

  • Cost Efficiency: By allowing vehicles to roll on and off the ship, Ro-Ro ships minimize handling costs, making them an economical choice for transporting vehicles across seas .

These vessels are a crucial part of the global automotive and logistics industries, providing a seamless method for transporting vehicles internationally.

What is the purpose of a (roll on / roll off) ship ?

Ro-Ro ships are designed to transport wheeled cargo, such as vehicles and machinery, efficiently and cost-effectively. These vessels feature built-in ramps that allow cargo to be driven on and off the ship under its own power, eliminating the need for cranes and reducing intermediary handling costs. This self-loading and unloading capability minimizes risks and streamlines operations, making Ro-Ro ships an economical choice for transporting wheeled goods across long distances. This approach not only lowers costs but also reduces the risks associated with cargo handling during loading and unloading​.

What are container ships ?

Container ships are vessels designed to transport standardized containers, dominating international dry cargo transport and accounting for over half of all maritime trade. They facilitate efficient global logistics by using ISO-standard containers, allowing seamless transfer between ships, trucks, and trains. These ships enable rapid loading and unloading, minimizing port turnaround times and supporting the movement of large volumes of goods across oceans.

What is a ship agent ?

A ship agent is an independent representative who acts on behalf of the ship owner when a vessel enters a port. The ship agent is responsible for managing all necessary procedures to ensure the ship’s time in port is efficient and cost-effective. Their duties include coordinating logistics, handling documentation, arranging for supplies and services, and liaising with port authorities to minimize delays and reduce operational costs​.

Medium

What is multimodal freight transport ?

For the purposes of duty and tax, there are two types of warehouses: Customs Warehouses (CW) and Warehouse Authorization Other than Customs (WAOC):

  1. Customs Warehouse (CW):

    • A CW is a facility where goods can be stored for an unlimited period without incurring duty and tax payments.
    • Duties and taxes are only payable when the goods are removed from the warehouse.
    • This is ideal for companies with medium to low inventory turnover but who still need stock readily available​ (Wikipedia) (TheCollector).
  2. Warehouse Authorization Other than Customs (WAOC):

    • Also known as a tax warehouse, WAOC allows goods to be stored for an unlimited time under favorable conditions for goods imported within the EU.
    • There is no need to pay VAT upfront, providing financial advantages for companies managing their stock.

These warehouse types should not be confused with free warehouses or open-air warehouses, which can function as both CW and WAOC, but they serve different logistical and regulatory purposes​

What is the difference between a forwarding and a customs agent ?

A forwarding agent or forwarder is a transport operator who acts on behalf of importers and exporters to organize the safe, efficient, and economical transportation of goods. Their responsibilities include hiring transport, selecting the most efficient route, taking out insurance policies, choosing appropriate packaging, and arranging for storage when necessary. Essentially, they serve as professional experts to ensure that goods are transported smoothly and cost-effectively.

A customs agent is responsible for managing customs duties and handling the necessary documentation required by tax administrations for the movement of goods between countries. Their role is crucial because they ensure compliance with legal regulations to satisfy tax authorities and prevent unexpected issues such as additional taxes or surcharges. Customs agents have expertise in legal regulations and help facilitate international trade by navigating complex customs procedures​.

How many kinds of customs controls are there ?

Customs controls are essential for regulating the movement of goods across international borders. They can be classified according to the route and jurisdiction, as well as their specific functions:

According to Route and Jurisdiction:

  1. Land Customs:

    • Found at border crossings between countries, land customs handle heavy goods transport, private cars, and even pedestrians at city border points. Their primary function is to ensure that the documentation matches the items being transported, preventing smuggling and ensuring compliance with trade regulations​.
  2. Air Customs:

    • Located at international airports, air customs manage the highest volume of human and goods transit. They check imported and exported goods upon arrival and departure to ensure that all items comply with customs regulations. This process is crucial for maintaining security and efficiency in air travel​ .
  3. Maritime Customs:

    • Maritime customs handle the vast amounts of goods transported between geographically distant countries, typically involving large or heavy items such as vehicles and industrial machinery. These customs officials verify the documentation and contents of goods entering and leaving ports​.

According to Function:

  1. Customs at the Port of Entry:

    • These customs are responsible for goods declared for national consumption. They ensure that the appropriate duties and taxes are applied before goods can enter the local market​ (Wikipedia) (TheCollector).
  2. Customs at the Point of Destination:

    • These customs receive goods or products sent to their final destination. At this stage, goods are no longer considered in transit and become liable for local taxes and duties​ .
  3. Border Customs:

    • These customs do not receive or issue goods but control goods in transit, ensuring they move safely and legally from their country of origin to their final destination. They are essential for monitoring trade routes and preventing illegal activities​.

These customs controls play a crucial role in international trade by ensuring that all goods crossing borders comply with the relevant laws and regulations, thereby facilitating safe and legal commerce.

How do customs controls work ?

Customs control the movement of goods between different states through a three-step process:

  1. Customs Declaration:

    • A customs declaration is submitted to the customs authority. This document identifies the goods being transported and their intended destination. It provides details about the nature, quantity, and value of the goods, ensuring that the authorities have accurate information to assess the shipment​.
  2. Goods Inspection:

    • Customs agents conduct an inspection of the goods to ensure they match the details provided in the declaration. This step verifies the accuracy of the declaration and checks for any discrepancies, undeclared items, or prohibited goods. The inspection helps maintain compliance with legal standards and prevents smuggling​.
  3. Verification and Payment:

    • Customs verify that all trade policy norms have been met and that the necessary duties and taxes (import and export duties) have been paid. This step ensures that the goods comply with all legal and financial regulations, allowing them to move freely between states without legal hindrances​.

This process helps maintain security, compliance, and efficiency in international trade by ensuring that all goods crossing borders are properly documented, inspected, and taxed according to the regulations of the respective countries involved​.

Advance

What is the purpose of international customs ?

Customs control plays a crucial role in international trade by regulating and inspecting shipments to ensure that commercial exchanges between countries are conducted legally. This oversight ensures compliance with all relevant tax and duty obligations, as well as other regulatory requirements for goods entering or exiting a country.

Key Functions of Customs Control:

  1. Regulatory Compliance: Customs authorities ensure that all shipments adhere to national and international trade laws, helping to maintain legal trade practices across borders.
  2. Tax and Duty Collection: Customs is responsible for assessing and collecting appropriate taxes and duties on imported and exported goods. This function is vital for generating revenue and enforcing trade agreements.
  3. Prevention of Illegal Activities: Customs controls serve as a critical barrier against illegal activities such as money laundering, tax fraud, and drug trafficking. By scrutinizing the nature and documentation of shipments, customs can identify and prevent the movement of illicit goods and financial transactions.

Overall, customs controls are essential for securing the economic interests of nations, safeguarding public safety, and ensuring the integrity of international trade systems.

What is customs management ?

The effective management of customs formalities is crucial for ensuring that shipments navigate through customs efficiently, without delays caused by bureaucratic challenges. These formalities include a range of procedures required by customs authorities to regulate the entry and exit of goods in compliance with various laws and regulations.

To handle these complexities smoothly and efficiently, the role of a customs agent becomes essential. A customs agent manages all necessary customs duties and paperwork on behalf of the freight owner. Their responsibilities include:

  • Filing and Managing Documentation: Ensuring all required documents are accurately completed and submitted timely.
  • Ensuring Compliance: Meeting all regulatory requirements related to the shipment, including taxes and duties.
  • Facilitating Clearances: Acting as the intermediary between the freight owner and customs officials to expedite the clearance process.

By entrusting these formalities to a skilled customs agent, companies can prevent potential delays and ensure their shipments comply with all applicable customs regulations. This not only helps avoid costly holdups but also streamlines the process of moving goods across borders.

What is customs clearance ?

All formalities and requirements necessary for goods entering and exiting a specific national territory are essential for controlling and approving their transportation. The customs agent is tasked with completing these formalities on behalf of the importer or exporter and is responsible for submitting a declaration of information to the relevant customs authority in each case.

What is completed customs clearance ?

Customs clearance signifies that the customs procedure is complete, meaning all required paperwork has been submitted and the shipment is cleared to proceed.

How are dangerous or IMO goods classified ?

Dangerous goods are categorized under the ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road) into several classes, each identifying specific types of hazardous materials. Here are the classes:

  • Class 1: Explosive substances and articles

    • Includes items such as fireworks, ammunition, and other materials that can cause explosions.
  • Class 2: Gases

    • Comprises flammable, non-flammable, and toxic gases, such as propane, oxygen, and chlorine.
  • Class 3: Flammable liquids

    • Encompasses liquids like gasoline, alcohol, and acetone that can easily ignite.
  • Class 4.1: Flammable solids

    • Includes materials like matches and sulfur that can catch fire easily.
  • Class 4.2: Substances liable to spontaneous combustion

    • Covers substances like phosphorus, which can ignite spontaneously when exposed to air.
  • Class 4.3: Substances which, in contact with water, emit flammable gases

    • Involves substances like sodium and potassium that release flammable gases when in contact with water.
  • Class 5.1: Oxidizing substances

    • Consists of materials that can cause or enhance the combustion of other materials, such as hydrogen peroxide.
  • Class 5.2: Organic peroxides

    • Includes peroxides that can be explosive and are sensitive to heat.
  • Class 6.1: Toxic substances

    • Covers poisons and substances that can cause harm if inhaled, ingested, or come into contact with skin.
  • Class 6.2: Infectious substances

    • Comprises materials containing pathogens, such as viruses and bacteria, that can cause diseases in humans or animals.
  • Class 7: Radioactive materials

    • Involves substances that emit radiation, such as uranium and plutonium.
  • Class 8: Corrosive substances

    • Includes acids and bases that can cause severe damage to living tissue and other materials.
  • Class 9: Miscellaneous dangerous substances and articles

    • Encompasses materials that pose a danger during transportation but do not fit into the other classes, such as lithium batteries and environmentally hazardous substances.

These classifications help ensure the safe transportation of hazardous materials by providing guidelines for handling, packaging, and labeling these substances during transport​.

Who regulates dangerous substances ?

There are various regulations governing the transportation of dangerous substances:

  • Road Transport: The ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road) regulates road transport of dangerous goods across 32 EU countries.

  • Rail Transport: The carriage of dangerous goods by rail is governed by the RID (Regulations concerning the International Carriage of Dangerous Goods by Rail).

  • Ocean Transport: The IMDG Code (International Maritime Dangerous Goods Code) applies to the ocean transport of dangerous goods. These cargoes are also known as IMO goods, as the International Maritime Organization oversees this area.

  • Air Transport: The ICAO (International Civil Aviation Organization) provides regulations for the air transport of dangerous goods.

These regulations ensure the safe handling, packaging, and transportation of hazardous materials across different modes of transport

What are the risks of maritime freight transport ?
  • Delayed Shipment: The most common causes of shipment delays are inefficient management of port times and formalities. Other factors can also contribute to delays, such as force majeure events like storms or, in some regions, the risk of pirate attacks.

    Lost Goods: Although the risk of losing goods is low today, it can occur due to incidents such as the sinking or breakdown of a vessel, as well as theft at loading and destination ports, especially in countries with high levels of corruption.

    Moisture, Humidity, or Extreme Temperatures: Environmental conditions must be carefully controlled to prevent cargo damage from moisture, humidity, or extreme temperatures. Cargo should be transported in containers suited to their specific characteristics and checked to ensure they are properly sealed. Proper loading, unloading, and storage are also crucial.

    Contamination: The interaction between different goods can lead to contamination, so goods must be well-packaged and properly stowed in the hold to prevent this.

    Natural Disasters: Natural disasters have become more frequent and severe in recent years, representing one of the most unpredictable risks.

    Computer Threats: This is a new risk in international maritime transport, highlighted by the “NotPetya attack” experienced by Maersk. As a result, companies and ports are currently enhancing their logistics cybersecurity​.

Our FAQ page provides detailed answers to common questions about our shipping services, ensuring you have all the information needed for a smooth experience. It covers topics such as booking procedures, tracking shipments, handling customs documentation, and understanding our pricing structure. The page is designed to offer quick and clear solutions, making it easy for clients to find the answers they need. Whether you’re a first-time shipper or a regular customer, our FAQ page helps you navigate the complexities of international shipping with ease.

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